Terms and Conditions
Terms & Conditions
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Flos Florum ("we/us") makes this website (the "Flos Florum Website") available to you and on which we provide our services for delivery of flowers and other associated products under the Flos Florum brand ("Services"). You can access our Services via the Flos Florum Website or by telephone.
Terms and Conditions apply to the entire contents of this website and to any correspondence between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless whether or not you choose to purchase from us.
This site is owned and operated by Grigg & Taylor Pty Ltd. Trading as Flos Florum, 1383 Malvern Road, Malvern, VIC 3144. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at firstname.lastname@example.org or call us on 03 9824 5255
Order Processing and Payment
Payment may be made by any of the methods indicated on the flowers payment page of the Flos Florum Website and will be debited when you submit your order. When you submit your order by clicking on the ['Proceed To Payment’] button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions on the Flos Florum Website.
For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, post code and telephone number. Your order will only be processed if full payment details are given. Failure to provide the above information may result in your order being unable to be fulfilled.
Your order will be acknowledged via e-mail confirming your details, if you enter a correct e-mail address. You will be issued an order reference number for any future correspondence. All costs will be charged at the cost of the date on which you place your order.
We will not consider ourselves bound by a contract with you until we have issued an email acknowledging your order and payment process has been confirmed. Your confirmation email is not a tax invoice. For Tax Invoice please contact Flos Florum via email or phone.
Flos Florum Delivered Products
All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. Suitable substitutions may be necessary based on seasonal availability and are made at the discretion of Flos Florum. Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our customer helpline at the number given above if you wish to enquire about the safety of contents before ordering. Images provided on the website are a guideline of design and items may not be exactly as pictured due to the nature of seasonal produce.
Prices as stated as part of the Services are valid for acceptance for a maximum of 14 days from the date we receive your order.
Prices stated as part of the Services include GST
Alcohol can only be supplied as part of flower order, where flowers make up equal or higher value to that of alcohol.
Those images shown are indicative of the quantity of flowers used and are not an exact replication, unless stated otherwise in the supplementary headings.
We deliver to metro Melbourne addresses and outer suburbs as listed on delivery notifications when ordering.
Same day delivery is only guaranteed for orders placed by 11am on day of delivery.
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery was made. The courier may at their own discretion, leave with a neighbour or other safe place, however the recipient may have to collect the package from the local depot or arrange for re-delivery.
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekday.
Please ensure that you enter full and accurate details, including the address and the postal code, contact telephone number of the recipient. We will not be responsible for any orders, which are not delivered due to incorrect or incomplete information being supplied by you.
We will endeavour to deliver on the date that you specified in your order from Monday to Saturday 7am to 7pm.
Purchases of gifts containing alcohol may only be made and received by persons of 18 years or over. We reserve the right to refuse any sale at our discretion.
Except on special dates, our delivery service is NOT available on Sundays or Victorian or National public holidays. Where orders have been placed for delivery on any of these dates and we are unable to contact you in time, we will deliver, where possible, the flowers the day before or the day after that date requested.
All deliveries made to hospitals must include the ward name and or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day.
To cancel orders, please call 03 9824 5255 or email sales@flosflorum,com.au
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.
You are entirely responsible for any text or other material which you post or send on this message system and Flos Florum accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the relevant Services at any time and without liability to you in the event of any such objectionable message.
Because of their perishable nature, flowers are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your flowers please call our customer service helpline on 03 9824 5244 from 9am to 5pm, Monday to Friday, quoting your name as reference or email email@example.com
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.
Whilst we agree to use our reasonable endeavours to ensure that Flos Florum Website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Flos Florum Website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Flos Florum Website and/or the Flos Florum Service impossible or impractical.
Warranties and Disclaimers
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without notice. The material on this Website may be out of date, and we do not make any commitment to update this material.
The content, information and material on this Website is provided "as is" without any conditions, warranties or other terms of any kind.
Intellectual Property and Content
The copyright and other intellectual property rights in all content and material on this Website (including without limitation the name "Flos Florum", photographs, logos, trade marks and graphical images) are owned by Flos Florum, unless otherwise stated or indicated. All rights which are not expressly granted in these Terms and Conditions are reserved.
Links to and from other websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control, and are not responsible for these websites or their content or availability. We do not therefore endorse or make any representations about these websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website you do so entirely at your own risk.
Flos Florum has taken every care in the preparation of the content of this website, in particular prices and product description. However, owing to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colours of our products and flowers.
Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply flowers or bouquets as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of such supply difficulties.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.